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Latest Microsoft Dynamics 365 for Customer Service MB-230 Dumps

Microsoft Dynamics 365 for Customer Service MB-230 is for all those Customer Service Functional Consultant Associates who are responsible to perform configuration, manage cases and the knowledge base, manage queues, entitlements, and SLAs, and configure the voice of the customer.

You need to pass this exam to become a Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate.

Dumps4Free will help you get through the exam easily. With our Valid MB-230 Dumps Questions Answers there is no way you could fail. Microsoft Experts and Dumps4Free team put there all in making these MB-230 Braindumps.

Question No 1:

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer. You need to create a customer service satisfaction survey and embed it on a website. Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Copy the portal web link and paste it into your website.
B. Copy the URL from the Anonymous link field and paste it into your website.
C. On the Voice of the Customer survey, select Run in iFrame.
D. Copy the HTML code from the iFrame URL field and paste it on your website.
Answer: C, D
Explanation/References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-ofcustomer/distribute-survey

Question No 2:

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer. You must display the question: Have you used the product before? If the response is Yes, you must display additional questions concerning the product. If the answer is No, you must display a different set of questions concerning other products. You need to select a survey feature to use. Which survey feature should you use?
A. Answer tag
B. Response routing
C. Piping
D. List of ratings
E. Basic
Answer: B
Explanation/References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/designadvancedsurvey#design-interactive-surveys-by-using-response-routing

Question No 3:

You send surveys to customers who have opened cases within the past month. You need to send a summary of the survey results to individuals who do not have a Dynamics 365 license. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Run the summary report. Export the report to Microsoft Excel. Send the Excel file to the users.
B. Run the survey summary report. Send a link to the report from within Dynamics 365.
C. Create a dashboard of the survey summary reports and share the dashboards with the users.
D. Create a view with the data, and then email a link.
E. Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.
Answer: A, E